Key takeaways of the week

Key Updates

Security | Sunrise

10/3/2023

👟 Kicked off internally and further refined the sprint plan

📅 Booked in key sessions and meetings with project sponsors in week 4 and week 6

🔎 Aligned on our approach for user testing

🙍🏻Started the process for recruiting our qual and quant testing participants

✍🏽 Started building out the materials for our community user testing

📊 Built out an assumptions backlog to track and validate against throughout

📈 Begun to validate key value levers and drivers in order to begin building out the value case

Key Learnings

7 Roadblocks to Renewable Energy and How to Win Over Hearts

10/3/2023

7 Roadblocks to Renewable Energy and How to Win Over Hearts

🌱 7 reasons folks might say "nope" to renewable energy projects:

💸 01 Land value drama
🌳 02 Enviro worries
😷 03 Health scares
🗣️ 04 "Hey, let us in!" (public participation)
🌐 05 Tribal tiffs
💰 06 Money matters
🏛️ 07 Government goofs_{Source: Energy Policy}

🇨🇴 In Colombia, community acceptance probs have stalled projects for up to 3 years! 😮
‍_{Source: IEA 🤝}

To get people on board, try:
🖼️ Cool digital visuals
🚶🏻Field trips to the site
🤗 And remember, sharing is caring! (listen to concerns)
‍_{Source: CSE}

Where we're at overview

Our Alpha release is a go! Thank you so much for all the support you’ve provided the team so far, especially with regards to the most recent round of testing and interviews. Our engagement platform that puts communities at the heart of new energy projects is again, one step closer to launching in the real world. A quick reminder of our Alpha release testing goals:
‍Concept: People understand what the product is, given no context
‍Appeal: Alpha product & experience is more appealing than MVP
‍Front end functionality: New features work as expected and enhance UX
‍Back end functionality: It is easy for internal users to create new pages (content) and it is easy for internal users to use & understand analytics dashboards (analytics)

Recent Updates, Fixed Bugs and Glitches

Please find below an overview of some of the new features and the most recent bugs and glitches we have addressed based on recent rounds of testing. Some remain in progress in the background, and will be resolved as soon as possible.

What's new

Individual Impact v1.1 (Filter logic update)

User Polls

Question Form v1.1

Site Cookies Modal & analytics response

CMS v2 User access & role control

Cookie response & User Poll analytics

Security enhancements

Buttons

Get in touch & submit a question updates

Hotspots redefined

Images

Updated image quality

Text boxes realigned with images

Incorrect image crops removed in mobile version

Rounded corners addressed for universal conformity

Links

Submit a question analytics update

Submit a poll analytics update

Formatting

Updated horizontal scrolls on events noticeboard

Updated text boxes with vertical scrolls

Text length aligned with text boxes

Browser tab errors addressed

Alpha FAQ's

Please find below an overview of some of the most recent bugs and glitches we have addressed based on the most recent rounds of testing. Some remain in progress in the background, and will be resolved as soon as possible.

How do I login to the Alpha prototype?

Select the link here. The password is: 5CNvscyLktmg!

How can I access the questionnaire?

You have been sent an email for Uplift Alpha Testing. Here you will find your specific questionnaire, based on your testing group. The link in the email will take you to a Microsoft Forms page, where it should take about 5 mins to complete.

What is the purpose of the prompt checklist?

The list of prompts should be used to help keep in the back of your mind when testing the Alpha product. They will help with the questionnaire responses.

Who can I contact for help with testing issues?

Please contact Charlotte.liebling@nationalgrid.com for any further questions or support

Upcoming Sessions

We will also set up stations across the offices to showcase trends, demos, case studies and new immersive technologies

Content Strategy Alignment

13/10/2023 & 20/10/2023
‍(15:00-15:30PM BST)
(10:00-10.30AM EST)

We will review WIP work to refine it together, get input and answers any questions or clarifications from the team

We will also set up stations across the offices to showcase trends, demos, case studies and new immersive technologies

Launch Stratergy Workshop

16/10/2023
(15:00-16:00PM BST)

We will discuss and align on marketing activities required in the run up to public facing launch in December

We will also set up stations across the offices to showcase trends, demos, case studies and new immersive technologies

Relevant links

Digital Roadmap Final Deliverable

Qual Board

Qual Playback Deck

Qual interviews recordings and Transcripts

Validation Phase Deliverable

Requirements Document

Prototype Walkthrough Video

Value Case Working File

We will also set up stations across the offices to showcase trends, demos, case studies and new immersive technologies

Tech Discovery Memo

Quant Survey Questions

We will also set up stations across the offices to showcase trends, demos, case studies and new immersive technologies

Testing Pod

What we did last sprint

1. We have continued our sessions, sharing a demo of the MVP and collecting feedback from various stakeholders including Molly and Michelle this sprint.
2. We have been busy preparing the comms and materials for our next phase of testing, pushing the tool out to test with a controlled, but slightly wider group of people this time.
3. We have continued to bring in internal eyes to check over and ideate around the MVP.
We ran an internal session to gather thoughts and collect valuable feedback.
4. We have continued to group, theme and turn our insights into tangible next steps and Jira tickets which we have begun to work through and will continue during the next sprint.

What we're doing this sprint

1. We will be carrying out our CMS backend training with the team members responsible for creating and updating the content that powers the platform.
2. We will be conducting our next round of testing, including introducing mock 'real-world' scenarios into the sessions to give the teams a chance to try it out.
3. We will set the teams up to take the tool out into the real-world in mediated circumstances, including an upcoming event and around the Melville office with the team.
4. We will continue to collect, collate and analyze insights and feedback into tangible tickets, sharing them with the wider team for road mapping and implementation

Design Pod

What we did last sprint

1. Timeline: Feature enhancements including: updating the isometric visual and adding an on-shore off-shore view toggle.
2. Meet the teams & FAQ’s: Mobile Enhancements: Implemented a mobile-friendly dropdown menu for both features to resolve cut-off category issues, ensuring easy access to relevant content.
3. Events Calendar: We focused on enhancing the UX of this feature, providing users with additional event details, as well design for easy calendar downloads, and links to external registration pages.
4. Individual Impact: Additional views designed for states previously unaddressed. Introduction of additional view toggle to allow users to switch between the full list of impacts and their personal impact summary.
5. Update Noticeboard: Refinement of UI. The updates include aligned typography across all cards for a cleaner, more consistent UI. Navigational Buttons that enable users to seamlessly click through content, enhancing the browsing experience contributing to a more visually pleasing and user-friendly feature.

What we're doing this sprint

1. Initial thinking and design for the tool landing page.
2. Design a styled 404 page with navigation options taking the user back to our site.
3. Initial design thinking on format solutions for:
A . Collating Community feedback that aims to improve the user experience, whilst keeping the technical complexity low.
B. Visualisation 2.0 - Moving from a 2D isometric illustration to a more comprehensive and realistic visualisation of our project.
4. Continuing our commitment to resolve bugs and defects from our backlog of Jira tickets.

Tech Pod

What we did last sprint

1. Feature complete for Alpha release
2.Finished implementation of Cookie Modal and User Polls
3. Finished implementation of Individual Impact improvement
4. We now have a better strategy on how to handle images, which has resulted in improved images across the site
5. We have started bringing issues from Penetration Testing into play
6. Agreed on and implemented a mitigation while removing the broken experience on "Submit a Question"

What we're doing this sprint

1. Introducing Download Event” functionality
2. Implementing new designs for Mythbuster, Timeline and Event Calendar
3. Event Calendar functionality updates: Download event, Remove expired events, No events view
4. Run spikes on tech implementation of Submit a Question and Targeted Community Feedback
5. Addressing issues identified as part of internal QA process.
6. Addressing issues identified in penetration testing
Continuing activities to support Stage Gate E.
7. Population of production with refined content.

Content Strat Pod

What we did last sprint

1. Agreed prioritised feature roadmap across upcoming phases
‍
2. Provided strategic & content direction on Alpha feature development
‍
3. Built out details behind Beta & V1 features, such as calendar upgrades, individual impact upgrades, targeted community feedback & visualisation 2.0, to enable design & tech to start next sprint
‍
4. Continued to progress with legal around T&Cs, privacy policy & cookies policy

What we're doing this sprint

1. Continue to support requirements and definition of sprint design and development tickets.
‍
2. Continue beta & further feature definition build out, such as landing page and jobs board.
‍
3. Review & action content feedback from Alpha testing
‍
4. Launch strategy working session

Brand Pod

What we did last sprint

1. We submitted 5x names into early legal checks to knockout names with clear conflicts.

2. Craft 3x refined visual design routes, including colours, typography, and visual assets

3. Tested our routes with 100+ customers, to isolate a leading brand route
‍

What we're doing this sprint

1. Refining our brand identity. Continuing to refine and test our selected brand route, building it out to higher fidelity.
‍
2. Naming. Conducting a full global legal search for our leading name, once initial names are returned from knockout searches.
‍
3. Playbook. Crafting our assets and visual style into a brand playbook that can be utilised by the wider team.

Read of the Week_{*Add an intro on what the "read of the week" is and why we think this is relevant*}

NGV IV Workshop Pre-Read

Once again, we can’t tell you how excited we are to spend Thursday and Friday morning (and afternoon for the UK-based folks!) with you to workshop the Immersive Visualisation product.

We mentioned last week we would send a pre-read, which we have sent over in an email but is also linked below! Inside you’ll find:

⭐️ What to expect (objectives/agenda)
⭐️ Questions to consider in advance
⭐️ A summary of our qualitative testing learnings
⭐️ Hot off the press key quantitative testing results
⭐️ Value case / measurement work to date
‍
You may have seen some of this before - so we can make the best use of our time together, please do take a moment to digest the content if you haven’t yet done so and we’re happy to address any questions that come up in advance!

Our final ask is to please complete your individual profile here in advance.

NGV IV Workshop Pre-Read